FAQ

Frequently Asked Questions

If you have questions about anything we haven't covered here, simply email us at info@trashfishbox.com!

Trashfish members receive a share every other week, at one of our five convenient pickup locations. You’ll receive a reminder of your pickup day and time frame in your members-only newsletter, Catch to Kitchen (C2K).

Change your pickup location at any time by logging into your account.

We’ll keep your seafood safe and temperature-controlled from the moment comes ashore to the time it gets to you. Each pickup location is open for a four-hour window.

If you cannot personally pick up your share, just let us know who's coming on your behalf by emailing us at ren@trashfishbox.com, or put your account on hold at least three days in advance.

We reserve the right to keep unclaimed shares without issuing credits or refunds.

Members are charged monthly (for two pickups).

We accept all credit and debit cards.

You will be automatically charged if you add to your share. 

You can put your account on hold at anytime as long as you notify us at least three days in advance of your scheduled pickup.

Simply log into your account or email us at members@trashfishbox.com to put your account on hold. You will not be charged until you decide to become a member again.

You must pick up your share within the allotted day and timeframe you’ve selected in your account. Trashfish reserves the right to keep unclaimed shares without issuing credits or refunds.

If there is ever a problem with your share, we require photos in order to consider refunds or credits.

If you'd like to discontinue membership, you must let us know prior to our automatic recharge. If your account has an outstanding balance less than one share's worth, we can either close your account before it is renewed, or charge the remainder to your card for one more pickup.

We do not offer refunds if there are a few dollars of credit left in your account, so we highly recommend getting charged the remainder for one more pickup.

 

Please remember, we only source fish that our members have already paid for.

Therefore, it is very difficult for us to offer refunds. If your account was not placed on hold, we will source fish for you. If you do not cancel before your account is automatically renewed, we will have at least two fishermen expecting to catch for you.

That said, we love our members and our local food system so we try our best to be flexible under special circumstances. Call us or send an email to ren@trashfishbox.com and we'll work with you to figure something out!